Tuesday, January 14, 2014

THANK YOU INFOCUS!

 

One of the wonderful things that happened to us at Amara in 2013 came from the InFocus Company. Our projector is CORE to everything that we do. Our last InFocus brand projector lasted for 10 years in the harshest, hottest, dustiest conditions. The recent one started to project very bad images...!

We thought it was dust but of course it doesn’t come completely apart for cleaning though we spent days working on doing that. I was looking on their site and got a live chat going. The man there (Vinzenz) was amazing. He had me send him photos of the projected image, told me it was an internal chip that needed to be replaced. Needless to say, here in Nairobi that would have been impossible.

He said let me see what I can do. I had been trying to work out how we would be able to get another machine, and get it bought in the USA or UK and out to us in Africa... But VOILA, he arranged to have InFocus send us a brand new projector via UPS, RIGHT TO OUR OFFICE in Nairobi, with a free return label for the shipping of the old one to Germany!! It was out of warranty, they didn’t have to do this – but they wanted to help and they certainly did so! This got us right back out to work. (FILM SHOW PHOTO) and/or (PROJECTOR) InFocus is a company that truly goes the extra mile to help customers, and I am proud to say that we will ALWAYS buy their products! LB

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